Privacy Policy

Business Bullet LLC ("we," "us," or "our") operates the SCOUT platform, a text-based AI business partner for local service businesses. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use SCOUT and our related services, including our website at app.getscoutassistant.com and our SMS-based platform.

By using SCOUT, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information You Provide

When you sign up for or use SCOUT, we may collect:

• Your name, email address, and phone number
• Your business name, type, and location
• Payment information (processed securely via Stripe — we do not store card numbers)
• SMS messages you send to and receive from SCOUT
• Business data you share with SCOUT, such as service offerings, pricing, and customer information

Information Collected Automatically

When you interact with our services, we may automatically collect:

• Phone call metadata (duration, time, caller ID) via our telephony integrations
• Call recordings and transcriptions for calls routed through our platform (with your consent)
• Device and browser information when accessing our website
• Usage data, including how you interact with SCOUT via SMS

Information from Third Parties

We may receive information from third-party services we integrate with, including:

• Google Ads campaign performance data (read-only access)
• Phone system data from Quo (formerly OpenPhone)
• Payment status from Stripe

We use the information we collect to:

• Provide, operate, and improve the SCOUT platform
• Deliver AI-powered business coaching and insights via SMS
• Analyze phone calls to provide sales coaching and performance feedback
• Send you service-related communications, alerts, and reminders
• Process your subscription payments
• Monitor and improve our AI models and service quality
• Comply with legal obligations and enforce our terms

SCOUT is primarily an SMS-based service. By providing your phone number and subscribing to SCOUT, you expressly consent to receive recurring automated text messages from us at the phone number you provide.

Types of Messages

• Daily business coaching tips and action items
• Call analysis reports and sales coaching feedback
• Lead follow-up reminders and booking confirmations
• Subscription and billing notifications
• Responses to your questions and requests

Message Frequency

Message frequency varies based on your usage and interactions. Typical users receive 5–20 messages per day. Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may opt out of receiving SMS messages at any time by texting STOP to any message from SCOUT. After opting out, you will receive a confirmation message and no further messages will be sent. Note that opting out of SMS will effectively cancel your SCOUT service, as SMS is the primary delivery channel.

Opt-In

To re-subscribe after opting out, text START to our number or contact us at the email below. You may also opt back in through our website sign-up process.

Help

For help with SMS messaging, text HELP to any message from SCOUT, or contact us at the email address listed below.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our security practices include:

• All data is transmitted over encrypted connections (TLS/SSL)
• User data is stored in secure, access-controlled databases hosted by Supabase
• Payment processing is handled entirely by Stripe (PCI-DSS compliant) — we never store credit card numbers
• API keys and credentials are stored as encrypted environment variables, never in source code
• Access to user data is restricted to authorized personnel only

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account information is retained while your subscription is active and for 90 days after cancellation
• SMS message history is retained for up to 12 months for service improvement purposes
• Call recordings and transcriptions are retained for up to 6 months
• Payment records are retained as required by applicable tax and financial regulations

You may request deletion of your data at any time by contacting us at the email address below.

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of service providers who assist in operating our platform:

• Linq — iMessage, RCS, and SMS delivery
• Anthropic (Claude AI) — AI processing for coaching and analysis (conversation data is sent for processing but not used for model training)
• OpenAI (Whisper) — Audio transcription of call recordings
• Stripe — Payment processing
• Supabase — Database hosting
• Vercel — Application hosting
• Quo (formerly OpenPhone) — Business phone system integration
• Google — Advertising data and analytics
• Resend — Transactional email delivery

We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS communications at any time by texting STOP
• Withdraw consent for data processing

To exercise any of these rights, please contact us at the email address below.

SCOUT is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by sending an SMS notification or posting the updated policy on our website. Your continued use of SCOUT after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us: